Rental and Service Terms

Version 1.0 · 2026-09-07

This document sets out the terms for ordering, prepayment, the start of the rental and use of the service. The specific premises, landlord, price and individual arrangements are stated in your rental agreement. The card payment section covers one-off payments.

Download these terms as PDF (in Lithuanian)

1. Scope and service provider

1.1. These terms apply to the rental of storage units, storage boxes, parking spaces, garages and other premises or spaces offered for rent and ordered on the sandeliukunuoma.lt website, and to additional services agreed as part of a specific order.

1.2. The landlord is the service provider named in your order documents and rental agreement. The tenant is the person entering into the agreement. Different properties may be rented out by different service providers; the common term "landlord" used in these terms does not treat them as one and the same.

1.3. The specific space, its size, purpose, access method, the landlord's details and the payee are shown in the information for the selected property and order, and in the agreement. Please check them before confirming your order. The website also lists the service providers' contacts and company details.

2. Order and rental agreement

2.1. Choose the space to rent, the rental start date and any additional services you want, and provide the details needed to conclude the agreement. The tenant is responsible for the accuracy of the details provided.

2.2. Before confirming your order, review the final price, rental period, payment period, deposit and any additional charges, if applicable, as well as the landlord's details and the terms of the rental agreement and the rules of premises use.

2.3. The order and rental agreement are confirmed as described on the website. After payment, the documents and confirmations related to the order are sent to you. Keep them; prepayment or receipt of documents does not in itself change the agreed rental start date.

2.4. If anything about the order, the terms or the selected space is unclear, contact us before paying by email at [email protected] or by phone at +370 616 44445.

3. Price and one-off payment

3.1. The price depends on the location, size, rental period and additional services ordered. Before you confirm the order, the final amount payable in euros (EUR), including applicable taxes, is shown. The deposit and other additional charges, if applicable, are shown separately.

3.2. The first rental period is paid at the time of ordering, even if a later rental start date is chosen. Pay using one of the methods offered in the payment window for your order. The period and dates of further payments are set out in the offer and the agreement.

3.3. Where payment by Visa or Mastercard card via Paysera is offered, you confirm the specific amount payable in the payment window. Card authorisation and payment processing are initiated once you confirm the payment. Your bank may ask for additional confirmation. The payment is made at the time of ordering or paying the invoice, not when a later rental start date arrives.

3.4. Under these terms, card payments are one-off: you initiate and confirm each payment yourself. A one-off payment does not authorise future automatic charges. These terms do not set up a subscription or automatic rent payments.

3.5. Additional services and their prices are shown before you confirm ordering them. A one-off card payment does not authorise later charging the price of additional services, contractual penalties or other fees without a separate payment confirmation.

3.6. Do not send your card number, CVC/CVV code or online banking login details by email. If it is unclear whether a payment went through, or an amount was charged twice, contact [email protected] before paying again. The procedure for payment issues and refunds is set out in the rental termination and refund terms.

4. Rental start and period

4.1. The minimum rental period is 30 days. It is counted from the agreed rental start date, not from the earlier payment date. Depending on the specific offer, the rental start date can be chosen up to 30 days ahead.

4.2. The rental and the right to use the premises begin on the date stated in the agreement, once the conditions set out in it are met. If you chose a later start date, you generally cannot access or use the premises before that date, even though the order has already been paid.

4.3. In exceptional cases, keys are handed over earlier to avoid an additional meeting. In that case, the date from which you may use the premises is agreed with the administration. If an earlier rental start is agreed, a new date and payment terms are confirmed.

4.4. If you ask for the rental to begin before the withdrawal period that applies to consumers has ended, confirm this request expressly and review the payment terms. The minimum rental period does not limit the statutory right of withdrawal; it is described in the rental termination and refund terms.

4.5. The payment period, further dates and renewal procedure are set out in the offer and the agreement. Payment for the first 30 days does not in itself mean that the agreement ends after them. Not visiting the premises provided does not in itself mean that the rental was not provided either.

5. Rights and obligations of the landlord and the tenant

5.1. The landlord provides the premises or space specified in the agreement for use as agreed, and provides the access instructions and means for the specific property, as well as information related to the order. Access is arranged according to the specific property: by code, card, key, remote control or app.

5.2. If the agreed start date has arrived but you have not received access information or cannot use the space you ordered, call +370 616 44445. For questions about starting to use the premises, write to [email protected]; for the ongoing service, payments or complaints, write to [email protected]. The issue raised is handled in accordance with the agreement and the law.

5.3. The tenant has the right to use the agreed space for its intended purpose, receive order and payment information, submit comments, requests and complaints, and exercise the termination or withdrawal rights granted by the agreement and the law.

5.4. The tenant must pay on time, use the space only for the purpose set out in the agreement, keep it clean, take care of the premises and equipment, not disturb other users, and report without delay any faults or circumstances that may worsen the condition of the premises.

5.5. The landlord's rights to demand proper payment, return of the premises or compensation for reasonable damage, or to apply other measures provided for in the agreement, are exercised in accordance with the applicable agreement and the law. These general terms do not in themselves set any new fines, late-payment interest or additional fee amounts.

6. Use of premises and safety

6.1. Use only the access means given to you, keep them safe and report any loss or disclosure of a code without delay. Contact the landlord about separate access means for other people. When leaving, check that the unit door and shared entrances are properly closed.

6.2. Do not block passageways, corridors, stairwells, escape routes or entrances. Do not damage security, fire safety or other equipment. Agree any changes to the premises, layout or building services with the landlord in advance.

6.3. Requirements on prohibited items, use of electrical equipment, cleanliness, safety and access are set out in the rules of premises use and the instructions for the specific property. Read them before you start using the premises.

6.4. Renting premises is not in itself a safekeeping, warehousing or goods protection service. If a separate service of this kind is ordered, the terms provided separately for it apply. This distinction does not remove the landlord's liability established in the agreement or by mandatory law.

7. End of rental and final settlement

7.1. Give written notice of the intended end of the rental through the self-service support form or by email at [email protected]. The ordinary termination procedure of the specific agreement applies, as does the separate statutory withdrawal procedure where relevant.

7.2. By the agreed return date, remove your belongings and leave the premises empty and clean, in the condition in which they were handed over, allowing for normal wear and tear. Return keys, cards and other means handed over to you according to the property's procedure.

7.3. The procedure for ending the rental, determining amounts payable and refundable, and returning the deposit and payments is set out in the separate document "Rental Termination and Refunds".

8. Personal data, contacts and complaints

8.1. The processing of personal data is described in the privacy policy. When you make the chosen payment, the data needed to carry it out is passed to the payment service provider and the entities processing the payment in accordance with applicable law and the payment service terms.

8.2. New customer enquiries and starting to use the service: [email protected]. Existing customer service, invoices, termination, refunds and complaints: [email protected]. Phone: +370 616 44445. Customer service address: Eitminų g. 20-120, LT-12145 Vilnius. The specific landlord's details are stated in your agreement.

8.3. When writing, state your first and last name or company name, agreement or order number, the circumstances and your request. A consumer's written complaint is answered within 14 calendar days of receipt.

8.4. If you are a consumer and the dispute cannot be resolved, you may contact the State Consumer Rights Protection Authority as provided by law. For matters concerning the rental, its termination and refunds, first contact your service provider. This does not limit other lawful ways of protecting your rights.

9. Applicable documents

9.1. The individual terms of the specific order, the rental agreement, the rules of premises use and the rental termination and refund terms, which you review before confirming the order, also apply. The specific price, period and individual arrangements are stated in the order documents.

9.2. Mandatory legal requirements take precedence. Neither these terms, nor the agreement, nor the FAQ can limit consumer rights guaranteed by law.