Rental Termination and Refunds

Version 1.0 · 2026-09-07

This page sets out the procedure for ordinary termination of the rental, return of the premises, final settlement, the deposit and refunds. The consumer's right to withdraw from a distance contract is described separately from ordinary termination.

Download these terms as PDF (in Lithuanian)

1. Scope

1.1. These terms explain the termination, final settlement and refunds for rentals ordered on the sandeliukunuoma.lt website. The landlord is the service provider named in your order documents and rental agreement.

1.2. Two separate procedures apply: ordinary termination of the rental agreement and the consumer's statutory withdrawal from a distance contract. The minimum rental period of 30 days does not limit the statutory right of withdrawal.

1.3. The rules on price, ordering, rental start and one-off payment are set out in the rental and service terms. This document does not authorise automatic charges to your card.

2. How to give notice of ordinary termination

2.1. Give written notice of the intended end of the rental by email at [email protected] or through the self-service support form. State the tenant's first and last name or company name, the agreement number, the address and number of the rented space and the intended end date.

2.2. Ordinary termination is subject to the notice period set in the specific agreement, the minimum rental period of 30 days and other payment terms, to the extent they do not conflict with mandatory legal requirements.

2.3. The end of the rental and the final settlement are confirmed in writing. Removing your belongings or deciding to stop using the premises is not in itself notice of termination. A failed payment does not in itself terminate the agreement either.

2.4. If you are exercising the statutory right to withdraw from a distance contract, follow Section 4 of this document. The notice period for ordinary termination and waiting for confirmation from the administration do not limit this right.

3. Return of premises and final charge

3.1. Remove all your belongings by the agreed return date. The premises must be empty, clean and in the condition in which they were handed over, allowing for normal wear and tear. Return keys, cards and other means handed over to you according to the property's procedure.

3.2. Do not leave belongings, packaging or waste in shared areas, corridors, stairwells, escape routes or next to the premises. Follow the waste and premises use rules of the specific property.

3.3. The final settlement is calculated based on the applicable agreement, the rental period, payments already made, additional services ordered and other lawful and justified claims. The tenant receives a calculation of the amounts payable or refundable.

3.4. In ordinary termination, the charge for the minimum period and the recalculation of a later prepaid period are assessed according to the specific agreement and the law. Removing your belongings early does not mean an automatic refund of the entire unused period. Statutory withdrawal is subject to the separate procedure in Section 4.

3.5. These terms do not introduce any new fines, automatic loss of the deposit, or additional document handling or premises preparation fees. Any amount claimed must have a contractual or legal basis.

4. Consumer's right to withdraw from a distance contract

4.1. If you are a consumer – a natural person ordering the service for non-business purposes – you have the right to withdraw from a distance contract within 14 days of its conclusion without giving any reason, except in cases established by law.

4.2. The 14-day period is counted from the conclusion of the agreement, not from your first visit. A later rental start does not in itself give you a new withdrawal period. Neither prepayment nor the minimum rental period of 30 days removes this right.

4.3. Before the withdrawal period ends, clearly notify us of your decision by email at [email protected] or through the self-service support form. State which agreement you are withdrawing from. The notice may be in any form; you do not need to give a reason.

4.4. If you lawfully withdraw from the agreement and the rental has not yet started, the money paid for the rental not provided is refunded. If, at your express request, the service started earlier, you pay, under the conditions established by law, proportionally for the service provided up to your notice of withdrawal.

4.5. For example, if the rent is €60 for 30 days, the rental started immediately at your properly documented request, and the service was provided for 5 days before lawful withdrawal and return of the premises, the proportional rent would be €10. This is a calculation example; the specific amount depends on the agreement and the service provided.

4.6. Handing over keys or starting to use the premises does not in itself mean that the full 30-day service has already been provided and that the right of withdrawal is lost. No penalty applies and the deposit is not lost merely for lawful withdrawal. This is not a free 14-day period of using the premises.

4.7. Refundable amounts are refunded without delay and no later than 14 days from receipt of the notice of withdrawal. The procedure for other refunds is described in Section 6.

5. When money is refunded and how to submit a request

5.1. Money is refunded when there is a contractual or legal basis: for example, when an erroneous or double payment is confirmed, when an overpayment or an unjustifiably charged service is identified, or after lawful withdrawal from the agreement.

5.2. Submit your refund request to [email protected] or through the self-service support form. State the agreement or order number, payment date, amount, the amount you are asking to be refunded and the basis for the request. If you are exercising the right of withdrawal set out in Section 4, no reason is required.

5.3. If needed, attach proof of payment, hiding any unnecessary personal and card details. Do not send your full card number, CVC/CVV code or online banking login details. While it is being clarified whether a payment went through, do not pay again without consulting the administration.

5.4. The landlord checks the payment and settlement details and provides a calculation of the refundable amount. If you disagree with the calculation, you may submit a complaint as described in Section 8.

6. Refund method and deadlines

6.1. When you paid by card, the refund is initiated through the payment system to the same card and is not paid out in cash. Payment confirmation and refund initiation information are assessed separately from the status of the transaction shown in your bank account.

6.2. Refunds at the ordinary end of the rental, for an unused period, overpayments and the deposit are subject to the deadline set in the specific rental agreement and to mandatory legal requirements. Contact the landlord about the applicable deadline and the final calculation.

6.3. In the case of lawful withdrawal from a distance contract, the 14-day deadline from receipt of the notice set out in clause 4.7 applies. The ordinary settlement procedure does not extend this statutory deadline.

7. Deposit

7.1. A deposit applies only when it is stated in the specific offer and agreement. Its amount and conditions of use are set out separately from the rental price.

7.2. When returning the deposit, the terms of the agreement, justified final settlement data and the law are taken into account. If amounts lawfully payable are set off against it, their basis and calculation are provided. Any remaining balance is refunded.

7.3. The deposit is not automatically lost merely because a consumer exercised the statutory right to withdraw from a distance contract. The consequences of ordinary termination are assessed separately according to the specific agreement and the law.

8. Contacts and dispute resolution

8.1. Rental termination, payments, refunds and complaints from existing customers: [email protected]. Phone: +370 616 44445. Customer service address: Eitminų g. 20-120, LT-12145 Vilnius. You can also use the contact form. The specific landlord's details are stated in the agreement.

8.2. In a written complaint, state your first and last name or company name, the agreement or order number, the circumstances and your request. A consumer's written complaint is answered within 14 calendar days of receipt. The complaint handling period is not grounds for extending the mandatory refund deadline.

8.3. If you are a consumer and the dispute cannot be resolved, you may contact the State Consumer Rights Protection Authority as provided by law. These terms do not limit mandatory consumer rights or other lawful ways of protecting them.

8.4. Related documents: Rental and Service Terms, Rules of Premises Use, Privacy Policy and FAQ.